Some people never grow up. And you know what? That can be a good thing. For as we grow up, we lose not just our relentless curiosity about the world, but also that wonderful ability to boil things down to what really matters so that we can quickly make sense of them. The older we get and the more accomplished we become, the more we become indoctrinated in a belief that we need to describe everything as complex or difficult. And it seems that more often than not, we do this in order to justify who we are and what we do and why that should make us valuable to others. This cannot be right and in fact, it risks derailing us from what really matters - to us and for those we do business with.
As someone who grew up with a kindergarten teacher for a mother, I'm in many ways proud to say that neither she nor I ever really grew up. And the rebel in us both takes a rather secret delight in that. Both of us, in our very different careers, have consistently sought to retain a childishly simple approach to interacting with others; in her case, with 5 year olds and their parents, in mine, with businesses large, small and nascent. It's that commitment to keeping things straightforward, focused on what really matters and what our purpose is, that's led us both to a love of our jobs, a passion to work with great people in motivated teams and an unwavering commitment to values-driven behaviour. It's also made us both a success with those whom we serve.
Whether you're 5, 25 or 55 years old, whether you're still learning your ABC or you're designing algorithms and digesting sales formulae, we all have a need to get on with what matters to us without being tripped up, baffled or delayed by what doesn't make sense to us when it should. Life is, quite frankly, too short.
So when I first started training sales teams and business execs on legal topics many years past, it was the techniques used by my own mother with her 5 year old kids from which I took influence. I turned to visualisation, to what's now called 'gamification' and to simple explanations and examples (even the odd bit of theatre), to convey what really mattered and what really makes the difference between being in control of your business and its risk exposure and not having that control. And these techniques worked. They still do. The teams I worked with rapidly reached the stage where a quick reminder of a picture, a particular role play or the outcome of a training game made the point perfectly, without the need to nag or to lecture colleagues using technical legal arguments or terms that nobody understood - or wanted to understand! It was also substantially more time efficient. We spent less time in meetings and/or writing long-winded advice and repeating ourselves. Meanwhile, colleagues were empowered to make decisions quickly and confidently themselves. They knew when they needed us and when they didn't.
These techniques can work for just about any business. And trust me, I've tried them successfully on a great many!
When LHS solicitors re-launched this spring, (the alternative legal services business whose SME-facing division I am very proud - and privileged - to lead), it was once more those techniques to which I turned. That's why you won't find jargon, stuffy old terms or a whole lot of waffle that's all about us on our new web-site. Instead, it majors on what's important to you, with a few simple questions shooting straight to the heart of your enquiry or area of interest. We'll let you when you need us and when you don't. When you do need us, you can find out what that typically entails, how much it is likely to cost and how long it usually takes. We've kept it childishly simple. Because at the end of the day, like Google in the article below, we know it's important to help you to clear your schedule and tick off your ‘to-do’s’, so you can gather pace and not have your time wasted. Meaning that you can really get on with what matters to you.
If you'd like to find out more about what LHS can do for you, you can always take a look here: https://www.lhs-solicitors.com/home/
One of the world’s most technologically trailblazing companies uses a rather rudimentary tool to ensure its meetings are running smoothly: an analog clock that Google's Jake Knapp initially saw in his son’s first grade classroom. Known in schools as the "Magic Clock," the device shows outstanding time in red. “It makes time visible and tangible,” Knapp, a design partner at the tech giant's VC arm, Google Ventures, explained to Bloomberg. By displaying how many minutes are remaining, long-winded participants are cut off and shyer attendees feel compelled to speak up before it’s too late. “I figured what worked for small children would probably work well for CEOs, too,” Knapp said.