Ofcom has published a report on the availability and experience of communications services for small and medium enterprises (SMEs) in the UK.
The report offers interesting insights on the issues that SMEs face in relation to communication services. Problem areas identified by the report include fixed-line broadband services, speed and reliability of internet provision.
Ofcom also determined that more could be done to make SMEs aware of early termination charges in business contracts.
The full report can be found here.
Law for the online generation starts here.
Small and medium-sized enterprises (SMEs) claim to spend, on average, £1.4k per year on communications services, with spend increasing as they grew in size; from an average of £1,105 in zero to four-employee businesses to an average of £11,323 in 50 to 249-employee businesses. These services were seen to be fundamental to more than four-fifths of the businesses surveyed. The vast majority of SMEs (82%) felt that their business needs were well catered for by the communications market.